Privacy Policy

Information you provide

When you register, book a property, or contact us, we collect your name, email address, mobile number, and payment information. Property owners additionally provide bank account details and government-issued identity documents for KYC verification.

Information collected automatically

We collect device information, IP address, browser type, pages visited, and time spent on our platform. This helps us improve our service and detect fraudulent activity.

Location information

With your permission, we collect your approximate location to show relevant PG listings near you. You can disable location access at any time in your device settings.

We use your information to: process bookings and payments; send booking confirmations, OTPs, and updates; verify the identity of property owners; improve our platform and prevent fraud; send promotional communications (which you can opt out of at any time); and comply with applicable laws.

We do not sell your personal information. We share it only in these cases: with property owners when you make a booking (name and phone number); with payment processors (Razorpay) to handle transactions; with service providers who operate under strict confidentiality agreements; and with authorities when required by law.

We use cookies and similar technologies to keep you logged in, remember your search preferences, and analyse how our platform is used. You can manage cookie preferences through your browser settings. Disabling cookies may affect some functionality of the platform.

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data by contacting us at hello@solostay.in. We will process your request within 30 days, subject to legal obligations.

We use industry-standard security measures including TLS encryption for data in transit, encrypted storage for sensitive data, and regular security audits. No method of transmission over the internet is 100% secure. We encourage you to use a strong password and not share your account credentials.

Under applicable Indian law and international standards, you have the right to access, correct, or delete your personal data; withdraw consent for optional processing; and lodge a complaint with a regulatory authority. To exercise these rights, write to us at privacy@solostay.in.

SoloStay is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use of SoloStay after changes take effect constitutes your acceptance of the updated policy.

For privacy-related questions or requests, contact our Data Protection Officer at privacy@solostay.in or write to: SoloStay Technologies Pvt. Ltd., Dwarka, New Delhi, India.